Official Meta Tech Provider · ISPs & Broadband
Collect 95%+ Renewals on Autopilot with WhatsApp for ISPs
Stop chasing broadband renewals with call centres. Send automated plan expiry reminders with 1-tap UPI payment links, broadcast localized network outage alerts to prevent phone line jams, and automate technician visit scheduling.
The Broadband Operations Headache
Why Fiber ISPs Struggle with Lapsed Subscriptions and Call Floods — And How WhatsApp Fixes It
Broadband subscribers ignore SMS expiry alerts and only realize their plan expired when internet cuts off during an important meeting — leading to furious calls to customer support. When an optical fiber cut happens, thousands of callers jam support desk lines simultaneously. Converzo turns WhatsApp into an automated billing and network communication lifeline.
Converzo for ISPs & Broadband integrates directly with your subscriber management and billing software (Radius, Splynx, custom CRM) on the Official WhatsApp Business API. Subscribers receive automated renewal reminders with 1-tap UPI links 3 days before expiry, keeping connections uninterrupted. During outages, localized broadcasts notify only affected sub-stations, stopping call floods instantly.
Automated Bill Collection
Plan Expiry Reminders. 1-Tap UPI Payments.
Customers forget payment due dates until their internet goes down. Converzo triggers automated countdown alerts 3 days, 1 day, and on the morning of plan expiry.
Each alert contains the subscriber's account ID, current speed plan, and a direct UPI pay link. Subscribers tap to pay in 10 seconds, and service is renewed without interruption.
- Automated countdown alerts linked to billing system due dates
- Direct dynamic UPI links for Google Pay, PhonePe, Paytm, and BHIM
- Instant automated payment confirmation and PDF GST invoice delivery
- Grace-period notifications that prevent customer churn
Hi Arjun, your 150 Mbps Fiber Plan (Account #SF-84920) expires tomorrow.
Targeted Network Alerts
Localized Outage Broadcasts. Zero Phone Line Jams.
When a construction crew cuts an optical fiber cable, hundreds of affected users call customer support simultaneously, crashing your phone lines and demoralizing agents.
With Converzo, your NOC engineers trigger a single targeted broadcast to subscribers on that specific OLT or node, sharing estimated restoration times and keeping users calm.
- Segment broadcasts by locality, OLT ID, or feeder line
- Share real-time estimated time of restoration (ETR) updates
- Automatic 'Service Restored' broadcast when fiber splice is complete
- Cuts inbound support telephone volume by over 80% during outages
Dear Subscriber, an optical fiber cut has affected broadband connectivity in Indiranagar Stage 2.
Field Operations Automation
Complaint Intake & Technician Booking. Resolved in Hours.
Subscribers reporting red LOS lights or packet loss can log tickets directly in WhatsApp. Converzo troubleshoots common ONT router issues automatically and logs CRM tickets for complex faults.
Subscribers choose convenient technician appointment slots via native WhatsApp Flows, receiving technician name, photo, and ETA alerts.
- Automated router reboot & cable check bot for self-serve fault resolution
- Native WhatsApp Flow date and time slot selector for field visits
- Automatic assignment to local area field engineers
- Ticket resolution confirmation and CSAT rating prompt upon completion
Our engineer Suresh (Area Technician) can visit your premises today. Pick a slot: 2 PM – 4 PM4 PM – 6 PM
End-to-End Broadband Automation
Everything Fiber & Cable ISPs Need to Scale Operations
Built for fiber broadband networks, multi-system operators (MSOs), and local cable internet providers.
New Connection Inquiries
Capture new building inquiries from ads, verify fiber coverage by pin code, and schedule site installation visits in seconds.
Speed Upgrade Upsells
Target heavy data users with exclusive 1-tap promotions to upgrade from 50 Mbps to 200 Mbps with a free dual-band Wi-Fi router.
Automated GST Invoicing
Deliver compliant digital tax receipts with company GSTIN and HSN codes automatically upon online payment reconciliation.
24/7 AI Troubleshooting Bot
Guides subscribers through standard ONT restart procedures, Wi-Fi password resets, and speed tests before dispatching staff.
Annual Plan Promotions
Broadcast 12-month advance payment packages offering 2 months free, locking in subscriber retention and upfront cash flow.
Unified Field NOC Inbox
Connect field technicians, line-men, and NOC support engineers in one shared inbox with private internal troubleshooting notes.
Frequently Asked Questions
ISP WhatsApp Automation FAQ
Everything you need to know about billing integrations, outage management, and compliance.
How does WhatsApp automation improve bill collection for ISPs?
Broadband subscribers routinely ignore email and SMS renewal notices. Converzo delivers automated WhatsApp reminders with 1-tap UPI pay links 3 days before expiry, resulting in over 92% on-time subscription renewals without phone calls.
Can ISPs broadcast downtime notices to specific affected localities?
Yes. Using Converzo's geo-tagging and contact segmentation, ISPs can broadcast emergency maintenance or fiber cut alerts strictly to subscribers on a specific node or sub-station, stopping support lines from being overwhelmed.
Can subscribers log network complaints and check ticket status on WhatsApp?
Yes. Customers can report slow speeds or no internet via interactive chatbot buttons. The bot automatically logs the ticket in your CRM/billing software, provides a tracking number, and assigns a field technician.
How does technician visit scheduling work?
Subscribers pick convenient visit slots using native WhatsApp Flows. Once scheduled, automated confirmations and technician details (photo, name, phone) are sent directly to the customer.
Can ISPs run speed-upgrade and annual plan promotional broadcasts?
Yes. Segment users based on current speeds (e.g. 50 Mbps users) and send personalized upgrade offers (e.g. Upgrade to 200 Mbps with free router) with 1-tap plan change approvals.
Get started
Stop losing customers to slow replies.
Setup takes about ten minutes. You can run your first campaign the same afternoon.
- Official WhatsApp Business API
- Free onboarding
- No credit card required
- Cancel any time