Official Meta Tech Provider · Healthcare & Diagnostic Clinics
The WhatsApp Patient Engine for Clinics & Hospitals
Slash patient no-shows by 45%, deliver diagnostic test reports instantly via WhatsApp, book doctor consultations with native WhatsApp Flows, and provide 24/7 patient guidance with an intelligent medical AI assistant.
The Healthcare Communication Gap
Why SMS & Phone Calls Fail Clinics — And How WhatsApp Solves It
Unanswered confirmation phone calls tie up clinic receptionists and leave expensive doctor consultation slots empty. Patients miss appointment reminders sent over cluttered SMS inboxes, while physical report collection causes clinic crowding. Converzo fixes patient engagement on the app patients trust most.
Converzo for Healthcare connects hospital HIS, clinic EMRs, and diagnostic lab software directly to the Official WhatsApp Business API. Patients schedule specialist appointments using native WhatsApp Flows, receive 24-hour and 2-hour interactive confirmation alerts that automatically free up cancelled slots, download secure encrypted PDF lab reports with one tap, and get timely prescription refill and chronic disease follow-up reminders — all without ever downloading a separate portal app.
Smart Appointment Automation
Interactive Slot Booking & Reminder Drips. Eliminate Empty Slots.
Every missed appointment costs clinics revenue and leaves high-demand doctors waiting. Converzo automates the appointment journey from initial booking to pre-consultation preparation.
Patients choose their doctor specialty and consultation slot via WhatsApp Flows. Converzo then dispatches automated 24-hour and 2-hour reminders with interactive action buttons.
- Native WhatsApp Flows calendar and doctor specialty selector
- Interactive [Confirm] / [Reschedule] / [Cancel] buttons
- Cancellations instantly alert waitlisted patients to claim open slots
- Google Maps clinic navigation link & parking instructions included
Hello Ananya, you have an upcoming consultation with Dr. Rajesh Sharma (Cardiology) tomorrow at 10:30 AM at Apollo Clinic, Indiranagar.
Encrypted PDF Delivery
Instant Diagnostic Lab Reports. Secure & Compliant.
Patients hate making second trips to clinics just to pick up physical test printouts, and SMS links often expire or get blocked by spam filters. Converzo connects directly to your laboratory information system (LIS) to deliver completed PDF reports straight to WhatsApp.
Reports are delivered within minutes of pathologist sign-off, encrypted with patient birth-year or phone passwords for healthcare privacy compliance.
- Triggered automatically upon pathologist digital sign-off
- Password-protected PDF files to safeguard patient confidentiality
- Automated call-to-action button to book follow-up doctor review
- Full audit log of report delivery and read status
Dear Sunita, your Complete Blood Count (CBC) & Lipid Profile test results are ready.
24/7 AI Medical Receptionist
Instant Triage & FAQ Answering. Zero Hold Time.
Clinic phone lines ring off the hook with repetitive questions about OPD consultation hours, doctor availability, emergency protocol, and accepted insurance TPA cards. Converzo's AI Brain handles 80% of these calls automatically.
Trained on your clinic's specific doctors, services, and policies, the AI bot answers patient queries instantly and routes urgent cases to your on-call team.
- Understands symptoms and recommends appropriate medical specialty
- Provides doctor OPD consultation days, hours, and room numbers
- Lists cashless insurance TPAs (Star Health, ICICI Lombard, Max Bupa)
- Emergency triage detection with immediate ambulance / casualty guidance
Would you like to book a slot for your child now? Book 10:30 AMBook 11:15 AM
End-to-End Clinic Automation
Designed for Every Branch of Modern Healthcare
Built for single-doctor clinics, polyclinics, dental centers, diagnostic pathology chains, and multi-specialty hospitals.
Chronic Care & Refill Drips
Send automated reminder broadcasts to chronic patients (diabetes, hypertension, thyroid) for periodic blood tests and prescription refills.
Multi-Doctor Team Inbox
Equip receptionists, lab technicians, and billing staff with a unified WhatsApp inbox with role permissions, internal notes, and doctor tags.
Post-Op Recovery Follow-ups
Automate post-surgery wellness checks on Day 1, Day 3, and Day 7 to collect pain scores and flag complications early to attending surgeons.
Teleconsultation Links
Dispatch secure video consultation links (Google Meet, Zoom, Practo) alongside digital prescription receipts directly over WhatsApp.
Google Review Collection
Request 5-star Google Maps reviews automatically from satisfied patients 2 hours after clinic checkout, boosting local SEO ranking.
Seasonal Health Broadcasts
Send educational advisories and health checkup package offers (flu vaccines, monsoon fever screenings) to segmented patient lists.
Frequently Asked Questions
Healthcare WhatsApp Automation FAQ
Common questions on compliance, patient data privacy, and hospital EMR integration.
How does WhatsApp automation reduce clinic appointment no-shows?
Converzo sends automated WhatsApp appointment confirmations 24 hours and 2 hours before the visit with interactive [Confirm Appointment] and [Reschedule] buttons. Confirmed visits increase attendance while early cancellations automatically free up consultation slots for waitlisted patients, reducing no-shows by up to 45%.
Can diagnostic labs send encrypted blood test reports via WhatsApp?
Yes. Converzo delivers automated PDF test reports directly to the patient's WhatsApp chat with password protection (such as patient DOB or phone number hash), ensuring HIPAA and DISHA healthcare data compliance.
Can patients book doctor appointments directly inside WhatsApp?
Yes. Using native WhatsApp Flows, patients can view doctor specialties, available consultation time slots, and clinic locations in a seamless multi-step form inside WhatsApp without installing any mobile app or visiting a website.
Can the AI clinic receptionist answer queries about OPD timings and consultation fees?
Yes. Converzo's AI Brain is trained on your hospital or clinic's specialty list, doctor schedules, consultation fees, and emergency instructions to handle patient FAQs 24/7 in English, Hindi, and regional languages.
Can multiple doctors and receptionists share one WhatsApp number?
Yes. Converzo provides a multi-agent shared inbox where doctors, nursing staff, and front-desk receptionists can manage conversations from one official verified clinic number with separate logins, internal notes, and departmental routing.
Get started
Stop losing customers to slow replies.
Setup takes about ten minutes. You can run your first campaign the same afternoon.
- Official WhatsApp Business API
- Free onboarding
- No credit card required
- Cancel any time